Terms
Last updated July 27, 2026
These terms cover the use of this website and the video and marketing services provided by Zebraa Media. Where you and Zebraa Media have signed a separate written agreement, that agreement governs and these terms fill in anything it does not address.
“We”, “us” and “Zebraa Media” mean Zebraa Media, based in New York City. “You” means the business engaging us, and the person agreeing to these terms on that business’s behalf confirms they are authorised to do so.
The consultation you can book on this site is free and carries no obligation. Nothing is charged, and no agreement is formed, until you select a plan and we both confirm it in writing.
We produce short-form video content and related marketing services. The specific plan, deliverables, monthly video count and fee are whatever is set out in the plan you select and confirm with us in writing. Plans are described on our pricing page; the confirmed written terms of your engagement take precedence over anything on the website if the two ever differ.
Add-on services — menu and photo shoots, website creation, paid advertising management, and AI search visibility — are quoted and scoped separately from the monthly plan.
Each plan states a guaranteed number of views per month. If we do not reach that number in a given month, that month’s fee is refunded to you. Refunds are processed once the month has closed and the figures have been confirmed.
Views are counted on content we produced and published for you during that month, across the accounts and platforms we have agreed to publish to, using each platform’s own native analytics as the source of truth. Views are totalled across those platforms for the billing month. Paid advertising spend, if any, is reported separately and is not counted toward the organic guarantee.
The guarantee assumes we are able to do the work. It does not apply for a given month where:
Where one of these applies, we will tell you at the time rather than after the fact. The refund is the remedy under this guarantee — it is a refund of that month’s fee, not additional compensation.
Where your plan includes local exclusivity, we will not take on a directly competing business in your immediate service area for as long as your engagement is active. Exclusivity ends when the engagement ends.
Once the month the content was produced in has been paid for in full, you receive a perpetual licence to use that content to market your own business, on any platform, with no time limit.
We retain ownership of our raw footage, project files and production materials, and we retain the right to feature the finished work in our own portfolio, showreel, website and social channels as an example of our work. If there is something you would rather we did not show publicly, tell us and we will respect it.
Music, stock assets and fonts used in your content are licensed by us for that purpose. If you re-cut or repurpose content yourself, making sure the underlying licences still cover that use becomes your responsibility.
Each side will keep the other’s non-public business information confidential and use it only for the purposes of the engagement.
Please do not attempt to disrupt the site, interfere with the booking system, submit false bookings, or scrape or copy the site’s content, video or design for your own use. The site’s content, including all video and imagery, belongs to Zebraa Media or the clients it was produced for.
Aside from the views guarantee set out above, our services are provided as they are. We cannot guarantee a particular number of customers, bookings, sales or revenue, and we do not control how any platform ranks, recommends or moderates content.
To the extent the law allows, we are not liable for indirect or consequential losses, including lost profits or lost business. Our total liability in connection with the services is limited to the fees you paid us in the three months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded.
These terms are governed by the laws of the State of New York, and the courts of New York shall have jurisdiction over any dispute. If something goes wrong, we would much rather you called us first and gave us a chance to fix it.
We may update these terms, and will change the date at the top when we do. Changes do not alter the terms of an engagement already agreed in writing.
Zebraa Media
1457 110th St, College Point, NY
347-420-4628